Return & Refund Policy

In the unlikely event of damaged, defective or different/wrong item delivered to you, we will provide a full refund or free replacement as applicable.
If your purchase meets our return criteria as stated above, please email us at alakal2025@gmail.com within 72 hours of delivery with the following information:
 Order number
 Specify the reason for the return, and in case of defective or incorrect product, please send us an image of the item and video of unboxing at alakal2025@gmail.com
 Please put the Product in its original packaging and seal it well and send it across. Please ensure that the product is unused, not damaged and all the inserts, invoice slips are intact at the time of return.
Once the product reaches our warehouse, we will inspect the product and once our inspection team confirms that the product received is in an acceptable condition, as dispatched from our warehouse, we will process the return request case on case basis. In case you face any issue, while raising the return request through website, please drop us a mail at alakal2025@gmail.com. Our team will connect with you and will raise the request for you.
Under certain circumstances, if we are unable to provide you with replacement against your ordered product, then we will notify you, and thereafter will process your refund, a credit of the paid amount will reflect in the original mode of payment within 14 business days. In case of COD (Cash on Delivery) order, the refund will be made only through Bank Transfer.
Refund will be initiated after the final inspection of the product and will be remitted within 10 working days in the same bank account from which the payment is made.